Support

Something not working, or a question the help pages don’t answer? Email us and a person will reply.

What to include

The app version and your platform, iOS or Android, with the OS version. The email link in the app fills these in for you.
What you were doing, what you expected, and what happened instead.
Screenshots, if they help show the problem.

Please don’t send backup files, serial numbers or other details you’d rather keep private unless we ask for something specific. We never need your backup password.

Before you write

Short walkthroughs for common tasks are on the help page. If the app crashed and crash reports are turned on, we may already have the technical details, but a note about what you were doing still helps a lot.

Load data questions

We can help with how the app works, but we can’t advise on load data or whether a load is safe. For that, use current published data from the component manufacturers.